Terms & conditions

Effective Date: April 7, 2025

Welcome to Gozero Print! By accessing or using our website, services, and products, you agree to be bound by the following terms and conditions (“Terms of Service”). Please read these Terms carefully before using our website.

1. Acceptance of Terms

By accessing or using the Gozero Print website (the “Site”), including purchasing products or services, you agree to comply with these Terms of Service and all applicable laws and regulations. If you do not agree to these Terms, do not use the Site or purchase our products.

Gozero Print reserves the right to terminate or suspend your account at our discretion if you are found in violation of any part of these Terms.

2. Eligibility and Account Requirements

To use our services, you must:

• Be at least 18 years of age;
• Be a human user — we do not permit accounts created or managed by automated systems or bots;
• Provide truthful, complete, and up-to-date information during account registration;
• Take full responsibility for the activity and content associated with your account.

3. Prohibited Activities

You agree not to engage in any of the following prohibited behaviors while using the Gozero Print Site or services:

• Use the Site for any unlawful or unauthorized purpose;
• Post or share content that is abusive, threatening, harassing, defamatory, slanderous, impersonating, or intimidating toward others;
• Share or publish any personally-identifiable information of another individual without their explicit consent;
• Upload, create, or distribute any material that could be harmful to children;
• Attempt to reverse-engineer, tamper with, or disrupt the underlying software or infrastructure of the Site;
• Try to gain access to parts of the Site or services for which you are not authorized;
• Upload or transmit malicious code, such as viruses, worms, or Trojan horses;
• Use the Site to send unsolicited messages, including spam or email advertisements;
• Use automated scripts, bots, or manual data scraping to collect information from the Site;
• Impersonate any other user or falsely present your identity.

If we determine that you are engaging in any of the above activities, Gozero Print may terminate your account without notice. If your account is terminated, you may not create another one without our express written consent.

If you observe any prohibited conduct on our platform, we encourage you to contact us immediately.

4. Services Provided

Gozero Print offers custom printing services, allowing users to create, design, and order personalized apparel and related products. Our offerings may include digital proofs, consultations, and print-on-demand solutions.

5. User Content and Ownership

When you submit content, including designs, text, or images (collectively “User Content”), you confirm that:

• You have the rights to use and share this content;
• It does not infringe upon the rights of any third party;
• It complies with all applicable laws and these Terms.

By submitting User Content, you grant Gozero Print a limited, non-exclusive license to use, reproduce, and fulfill your order based on the content you provide.

6. Intellectual Property

All content provided by Gozero Print on the Site, including our designs, logos, software, and trademarks, is the exclusive property of Gozero Print or our licensors. You may not copy, use, or reproduce any of our content without prior written permission.

7. Orders, Payments, and Pricing

All product orders are subject to acceptance and availability. Prices listed at the time of purchase are the basic price and do not include applicable taxes and shipping charges. You agree to pay all charges incurred through your account using an authorized payment method.

8. Design Approval and Proofing

Before production, you will receive a digital proof of your custom design. It is your responsibility to review and approve the proof. Once approved, the design cannot be changed, and Gozero Print will not be held responsible for any overlooked errors.

9. Shipping and Delivery

We strive to ship products within our estimated timelines, but delays may occur due to third-party carriers or unforeseen circumstances. Shipping charges and timelines will be shared at checkout. Gozero Print is not liable for carrier-related delays.

10. Returns and Refunds

Because our products are custom-made, returns are generally not accepted unless there is a clear defect or error on our part. If you receive a product that is incorrect, damaged, or defective, please contact us within 3 days of receiving the item. We will evaluate the issue and, if verified, offer a replacement or refund.

11. Cancellations

You may cancel your order only if production has not yet started. Once your design proof has been approved, cancellation is no longer possible.

12. Privacy Policy

Your personal data is handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as described therein.

13. Limitation of Liability

To the fullest extent permitted by law, Gozero Print and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of our services or products. Our total liability shall not exceed the total amount paid by you for the specific product or service in question.

14. Indemnification

You agree to indemnify and hold harmless Gozero Print, its owners, employees, and affiliates from any claims, damages, or legal costs resulting from your use of the Site, violation of these Terms, or infringement of any third-party rights.

15. Changes to These Terms

Gozero Print reserves the right to update or modify these Terms of Service at any time without prior notice. Changes will become effective immediately upon being posted on this page. Continued use of the Site after any such changes constitutes your acceptance of the new Terms.

16. Governing Law

These Terms are governed by the laws of British Columbia, Canada, and any disputes arising out of your use of the Site shall be resolved under the exclusive jurisdiction of courts located in BC.

17. Contact Information

For questions, feedback, or concerns regarding these Terms, please contact us at:

Gozero Print
Email: info@gozeroprint.com